FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE MY ORDER
Find the product(s) you're pleased with, click on that to access additional choices. choose precisely what options you wish within the product to envision the particular value, then opt for the amount and increase cart. once you read your cart, you'll see the merchandise. you'll then opt for your shipping possibility and proceed to checkout. (If you want us to design for you, kindly use the order note on the checkout page. To get more kindly request quote.
HOW DO I VIEW MY ORDER
Click on “My Cart” – The yellow button on the right of the menu
WHAT ARE THE PAYMENT CONDITIONS
All costs shown on Print-services.com are in Naira, unless otherwise noted. We need every order to be totally paid, together with shipping and handling fees, if applicable, before we have a tendency to complete associate order.
Work on a print can begin upon full payment reception.
WHAT FILE FORMAT SHOULD I SUBMIT FOR PRINT
Your files should be print ready and easy for us to access for print. Supported file formats are JPEG, PNG, CORELDRAW, PHOTOSHOP, and PDF files.
HOW LONG DOES IT TAKE TO GET PROOF OF MY JOB BEFORE PRINTING
smodprint.com does not send out hard copy proofs. All proofs can be viewed online.
What you see on the preview approval page is close to what will be printed.
Keep in mind that all monitors reflect a slight variation of color.
CAN THE ORDER BE CANCELLED OR AMENDED AFTER FINAL APPROVAL ?
Once associate order for a print has been placed and already is "In Production", no changes or cancellations square measure allowed for the design files, characteristics, or printing turnaround.
Nevertheless, we tend to perceive that we tend to square measure all mortals and that we do mistake typically.
We will strive our greatest to cancel your order if it's attainable.
If the requirement to cancel your order for a print happens, we tend to square measure kindly asking you to use “Cancel My Order” button in “My Orders” in your account.
After you ensure that you simply need to cancel your order you may receive associate email confirmation, wherever you may be ready to see if your order was cancelled or not.
If your order is off with success, you may receive a refund for the order quantity to your account at smodprint.com.
Since every order is exclusive to every client, it's no re-sale worth, thus All Sales are Final.
If we verify that we tend to find out that the mistake is from our end, we'll re-print and ship the order, however, we'll not refund.
If you notice and find out any erro(s) in your print - you wish to contact us. at intervals 2 days, since the order reception and send the picture of the defect to [email protected].
In order to receive a replacement the client should return 100 percent of the received product at within 10 days (at their own expense) from the instant the order was delivered.
All new charges associated with expediting printing are NON REFUNDABLE, together with those orders that are coming back for any reason.
Please preview your styles rigorously and proper any problems before placing your order.
HOW WILL MY JOB BE SHIPPED
Shipping to States outside Lagos cost a flat rate of N2,000. Shipping within Lagos cost only N500. And if you place an order above N100,000, you get free shipping to the ABC terminal or COURIER PLUS office closest to you (for customers outside Lagos) – Customer’s in Lagos free shipping straight to their doorstep.